1. About this policy
This Privacy Policy explains how Rumbic, Inc., trading as Rumbic Studio (“Rumbic”, “we”, “us”), collects and uses personal information through our games, applications, websites and related services that refer to this policy (the “Services”). We are based in the United States. For privacy questions, contact support@rumbic.com.
The information we process depends on the Services and features you use, your device, region, age and privacy choices. Not every feature or type of processing described here applies to every game or player. A product-specific or regional notice may provide additional information or explain different practices.
Personal information means information that identifies you or can reasonably be linked to you or your device, including online identifiers.
2. Websites and similar technologies
When you visit our websites, our hosting and security providers receive technical information such as your IP address, browser, device and requests. This helps deliver content, maintain performance and protect the Services.
The Services and their providers may use cookies, local storage, software development kits and similar technologies to remember preferences, operate features, understand usage, prevent abuse and, where available and permitted, support advertising and measurement. The technologies used depend on the Service. Optional uses are subject to the notices, choices and consent required by law.
Embedded videos and other third-party content can connect you to the provider when you choose to use them. For example, playing a YouTube video is subject to Google’s Privacy Policy. External websites, stores and services have their own privacy practices.
3. Information we collect
We receive information you provide, information generated when you use the Services, and information from platforms and partners involved in providing them. Depending on the context, this includes:
- Account and contact information
- Player names, account and installation identifiers, email addresses, and information supplied by a sign-in service you choose to connect.
- Gameplay and service activity
- Progress, scores, achievements, sessions, inventory, virtual items, participation in events, offers and tests, and interactions with game features or advertisements.
- Device and technical information
- Device and advertising identifiers, IP address, approximate location, language, operating system, app or browser version, and performance, error and crash information.
- Purchase information
- Items purchased, prices, currencies, transaction references and information needed to verify purchases, restore eligible content or handle refunds. Stores and payment providers process payments under their own policies.
- Age and privacy preferences
- Age or age-range information, relevant platform or parental-approval signals, permissions and consent choices used to apply appropriate settings.
- Communications and feedback
- Support messages, email addresses, feedback, attachments and diagnostic information you provide or choose to send.
We may combine information from these sources for the purposes below. You can choose whether to use optional features or provide optional information; some features need certain information to work.
4. How we use information
We use information to:
- provide, maintain and develop the Services, manage accounts, save or synchronize progress, and deliver content, purchases, events and rewards;
- understand how the Services perform, diagnose problems, test changes and improve gameplay, reliability and usability;
- adapt content, difficulty, recommendations and in-game offers to the context of play and player preferences;
- provide and measure advertising, attribute campaigns and assess marketing effectiveness, where permitted;
- respond to support and privacy requests, send service-related communications and provide notifications you enable;
- protect players and our business, detect cheating and fraud, enforce agreements, resolve disputes and meet legal obligations.
Where a legal basis is required, we rely on providing a requested service or performing a contract, our legitimate interests in operating and improving the Services, consent, or legal obligations, as appropriate. We consider players’ rights and interests when relying on legitimate interests. Consent is obtained where required and may be withdrawn.
5. Sharing, advertising and partners
We share information with service providers and partners as needed for the purposes in this policy. These can include hosting, account, communication, analytics, security, advertising and payment providers. The providers used vary by Service and may change as our Services develop.
Examples of providers used across our Services include:
- Google Firebase and devtodev for analytics and diagnostics;
- Adjust and Microsoft for measurement and attribution;
- AppLovin, Unity and their advertising partners for ad delivery and measurement;
- Cloudflare, distribution platforms and sign-in providers for infrastructure, distribution, purchases and connected features.
Some providers act on our behalf; others process information under their own privacy policies. Advertising partners may use identifiers and activity information to provide personalized or non-personalized ads, subject to applicable age restrictions, permissions and consent. Available partner information can also be found in privacy controls and partner notices. Restricting personalized advertising does not stop all service analytics, security processing or ad measurement.
Certain advertising disclosures may be considered a “sale”, “sharing” or “targeted advertising” under US privacy laws. Where applicable, you may opt out as described below.
We may also disclose information to comply with law, protect rights and safety, investigate abuse, or support a merger, acquisition or other business transfer, subject to applicable protections.
6. Children and parents
Age requirements and available features depend on the game, platform and local law. Where younger players are permitted, advertising, account, purchasing or other online features may be restricted. We may use age information, platform signals and available parental controls to apply appropriate settings. Please provide age information accurately.
Parents and guardians should review the Services their children use and supervise online features and purchases. A store content rating or purchase permission does not by itself provide consent to every use of personal information. Where parental consent is required by law, it is required before the relevant collection or feature can proceed.
A parent or guardian can contact support@rumbic.com to ask about a child’s information, request access or deletion, or raise a concern. We handle these requests, and information collected contrary to applicable children’s privacy requirements, as required by law.
7. Your choices and rights
Use the privacy, consent or account controls available in the relevant Service to review your choices. Device and platform settings can manage advertising identifiers, app tracking and notifications; browser settings can manage cookies and site storage. Controls differ between Services and devices. Withdrawing advertising consent does not necessarily stop processing needed for other lawful purposes.
Depending on your location, you may have rights to access, correct or delete personal information, receive a portable copy, restrict or object to processing, withdraw consent, and opt out of targeted advertising or applicable sale or sharing. You may also have rights to use an authorized agent, appeal a refused request and complain to a data-protection authority.
To exercise a right or get help finding a control, email support@rumbic.com. Include the Service concerned and an available player or support ID. We may need information to verify your identity or an agent’s authority. We respond within applicable legal time limits and explain any lawful restriction or refusal. You can use the same contact to appeal where that right applies.
We do not discriminate against you for exercising protected privacy rights. Some features may become unavailable if you withdraw information or permissions they need. Withdrawal does not affect earlier lawful processing.
8. Account and data deletion
Where available, you can request account deletion through the relevant game’s account or privacy settings. You can also email support@rumbic.com with the subject “Account and data deletion request”, the game or Service and an available player or support ID. Do not send passwords or full payment-card details.
Deleting an account may permanently remove associated progress and virtual items. Uninstalling a game does not automatically delete an online account or information already held by us or our providers. An in-game account-deletion control may not cover every separately held record; use the email route for a broader personal-information request.
We handle verified requests under applicable law. Some records may be retained for legal obligations, security, fraud prevention or disputes. Store and independent provider records are also subject to their own obligations; protected backups may expire on a separate schedule.
9. How long we keep information
We retain personal information for as long as reasonably necessary for the purposes described in this policy. Relevant factors include the type of information, the features and account you use, the need to provide or restore progress and purchases, support and security needs, and legal, accounting or dispute-related requirements.
Retention periods vary across Services, record types and providers. When information is no longer needed, it is deleted or anonymized under applicable procedures and law. Backup copies can remain until their normal expiry. Information that has been anonymized so it can no longer reasonably be linked to you may be retained for longer.
10. International processing
Rumbic and its providers may process information in the United States and other countries where they operate. Data-protection rules may differ from those in your country.
International processing is subject to the safeguards required by applicable law. Contact support@rumbic.com for information about the transfers and safeguards relevant to the Services you use.
11. Information security
We use technical and organizational measures appropriate to the Services and the information involved to protect against unauthorized access, loss and misuse. No device, online service or transmission can be guaranteed completely secure.
Keep your device, accounts and sign-in details secure. Contact support if you suspect unauthorized access to a game account.
12. Updates and contact
We may update this policy as the Services and relevant requirements change. The date above identifies the latest version. We provide additional notice and obtain consent where required by law.
For privacy questions, account deletion or children’s privacy requests, contact support@rumbic.com. For general studio enquiries, contact info@rumbic.com.